Transparency and trust are fundamental to our business.
Last Updated: January 2025
We collect information you provide directly, such as contact information, company details, and communication preferences. We also automatically collect usage data through cookies and analytics tools to improve our services.
Your information is used to deliver our services, communicate with you, improve our products, and comply with legal obligations. We never sell your personal data to third parties.
We implement industry-standard security measures including encryption, secure servers, and access controls to protect your data from unauthorized access.
For privacy inquiries, contact privacy@newgridai.com. We respond to all requests within 30 days.
Last Updated: January 2025
Users agree not to use our services for illegal activities, harassment, or creation of harmful content. All usage must comply with applicable laws.
NewGrid AI retains ownership of its technology and intellectual property. Client data and custom implementations remain the property of the client.
NewGrid AI is not liable for indirect, incidental, or consequential damages. Our liability is limited to the fees paid in the preceding 12 months.
Either party may terminate services with 30 days notice. Outstanding fees remain due upon termination.
Last Updated: January 2025
We comply with GDPR, CCPA, and other major data protection regulations. All data is encrypted in transit and at rest.
NewGrid AI maintains SOC 2 Type II compliance and conducts regular security audits by third-party firms.
We maintain 99.9% uptime SLA with redundant systems and disaster recovery procedures.
In the event of a security incident, we notify affected parties within 24 hours and take immediate remedial action.